When you buy from us, we want to make you completely satisfied. If for any reason you are not satisfied with the
goods, you can exchange or ask for a refund. Before returning, please take time to read our return policy carefully.
You are recommended to contact our after-sale Customer Service (email address:email@example.com firstname.lastname@example.org ) before returning an item and they will give you some useful advice.
Wholesale City reserves the right to charge the handling fee for all returned products.
New after-sale policy 2013 Ⅰ. Unconditionally returns accepted (not affect second sale)
The Unconditionally returns from our customers are acceptable (not affect second sale),after you getting the
package. when we confirm the arrival of the package you returned, we 'll refund you the payment.
1.pls make sure the products are unused and will not affect the secondary sales.
2.Because that we charged the shipping fee in behalf of the shipping company, we will only refund you the goods
price which is wholesale-dress responsibility.
3.After returning the products , pls inform us the following information in your account where you can find a chart
① The Order No.,
② Item No. , for example LM12031706
③ Item Barcode No., for example,P-8826543-1 or O-8832543-1
④ Quantity of each item,
⑤ Photo of the products you sent back
⑥ Photo of the shipping label on the package Wd.cm sent to you
⑦ Photo of the shipping label in the package you sent to Wd.cm
⑧ The unique bar code on the item which is stick to the package of the item
1. Plz consult the customer service about the information we need before sending back the package
2. send the package back to us
3. After returning the products , Pls offer our customer service the information you collect above or add
into your account ,where you can find a chart to upload the information.
4. After confirming the information, we will refund the money to your account directly. But the amount
is frozen which can be used until we get the package.
5. We will activate the refund in your account when we get the package, then you can use that for new order.
Ⅱ.Unconditionally refund and replace accepted for wrong items
The refund request from our customers are acceptable unconditionally if customer service confirm Wd.cm
send you the wrong item.
1.Pls make sure the products unused before you sending back and inform us the following information：
① the order No.,
②item No. , for example LM12031706
③item barcode No., for example,P-8826543-1 or O-8832543-1,
④Photo of the products you sent back
⑤Photo of the shipping label on the package Wd.cm sent to you
2. Because that we charged the shipping fee in behalf of the shipping company, we will only refund
you the good price which clothing-dropship.com is responsible for.
Plz contact after-sale customer service immediately if you get wrong items and offer the following information :
① the order No.,
② Item No.,
③ Quantity of each item,
④ Photo of the products you sent back
⑤ Photo of the shipping label on the package Wd.cm sent to you
⑥ The unique bar code on the item which is stick to the package of the item
All the new after-sale policy above does not apply to the return of the formal dress and fur clothing.
Each formal dress, fur clothing is unique which is customized according to the customer's size,
and can not be sold to the other person if it is returned back.
Thus, if you return back the dress without any defects or return back after being used, we can not refund
the full goods amount to you according to the new after-sale policy.
If you really have problem with such kind of dress, please contact with our customer service first about the details.
2.Wd.cm will confirm the information
3.After we making sure that we sent you the wrong item, we will refund you the amount to your account which
you can use for new order or inform our financial staff refund back to your paypal account or others if you like.
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused
because of the fault of the third party or customer’s own fault cannot apply for a refund.
We also offer partial refund on returned items which have some original parts missing. In such a case,
the customer can only get a partial refund.